Refund policy

Refund, Exchange & Return Policy

At ALBI UAE, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.

1. Eligibility for Return or Exchange

You may request a return or exchange within 3 days of receiving your order, provided that:

· Refund and exchange are available for only defect Order (to claim defect we will be requiring proper uncut parcel opening video from the beginning of courier company package opening)

· The item is unused, unwashed, and unworn

· The item is in its original condition and packaging

· All tags and labels are still attached

If these conditions are not met, we may refuse the return/exchange.

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2. Non-Returnable Items

The following items cannot be returned or refunded:

· No Return as we deliver as per customer request size and Fabric, we inform them

· Used, washed, or damaged items

· Items with stains, perfume, makeup, or wear marks

· Sale items / discounted items

· Accessories (e.g., jewellery, dupattas—if sold separately)

· Customized or stitched products

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3. Refund Policy

Refunds are provided only in the following cases:

· You received a defective item

· You received the wrong item

· The product is not as described (By WhatsApp)

Refund Method

· Refunds are issued to the original payment method or as store credit, depending on your preference

· Refunds may take 7–10 business days to process

4. Exchange Policy

You may exchange the item for:

· A different size

· A different colour (if available)

· Another product of equal value

Price differences (if any) must be paid by the customer.

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7. How to Request a Return or Refund

Please contact us on:

WhatsApp: +971 56 904 2881
Instagram/TikTok: @albicollectionuae
Website: www.albiuae.com

Include your order number, reason for return, and photos if the product is defective.